Smart Scheduling for Hotel and Hospitality
TriCore helps hotel elevate their bottom line with automated scheduling and more efficient time and attendance tracking.
The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they count on a diverse workforce to handle a wide range of guest requests at every hour of the day.
To keep an otherwise hectic operation running smoothly, Bayside faces staff challenges that range from last-minute sick leave to schedule changes to last-minute overtime. With their reputation resting squarely on their ability to serve visitors with personal attention, workforce management is a main concern at Bayside. Their ultimate goal; increase customer service without increasing labor costs.
Overwhelming Workforce Management Challenges
The management staff had been struggling to find an employee timekeeping and scheduling system that put an end to understaffing, could be adjusted on the fly, kept all parties apprised of scheduling changes, tracked data for DOL compliance, and guaranteed that time cards were turned in on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed reliable data to develop scheduling strategies that eliminated waste while maintaining a superior standard of service for their patrons.
Bayside needed a hotel employee scheduling solution that would meet scheduling goals while delivering greater flexibility for team members and less busy work for supervisors.
Time and Attendance Made Easy With TriCore
The Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows associates to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature significantly reduces missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity has revolutionized the scheduling process for Bayside managers and employees. It provides supervisors smart tools for simple, hassle-free scheduling and allows associates to take over many tasks previously done by managers. Bayside managers are amazed at how simple it is to develop, save, and adjust recurring schedules.
SOLUTION — Workforce Management Suite
- TimeSimplicity for expedited scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Employees and management enjoy the automation and centralization of scheduling operations. Employees place schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a supervisor has approved a schedule change, TimeSimplicity informs the associate; eliminating endless phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and improved staff efficiency.
Employee hours are controlled with customized system warnings and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department supervisor scheduling precision.
Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, limit labor costs, and maintain regulatory compliance.