Northwest Outfitters is a small retail chain tackling the obstacles of selling in the competitive outdoor sports sector. Managing a specialized workforce across 5 locations became their focus as an opportunity to sizably reduce costs and gain a competitive advantage.
Workforce Management is a key sore spot for retail companies with multiple departments. Northwest Outfitters’ primary challenge is keeping unique departments staffed with the right people while reducing costs with viable cross-department coverage. They also wanted to address one of their largest budget issues; unplanned overtime.
Except for a small group of supervisors, all sales associates are part time. When there is a staffing glitch, it can be nearly impossible to keep part-timers from working forty hours or more. Holiday breaks and year-end staffing has added scheduling dilemmas and compliance pressure with the burden of tracking and reporting.
Workforce Management Suite Integration Creates Savings
With TimeSimplicity, the scheduling solution in Workforce Management Suite, department managers created standard schedule templates for busy and slow sales periods, which vary from department to department. With the standard schedule in place, managers can drag and drop to adjust to changing conditions. This has been an important time saver for managers, and with pre-defined alerts, has provided a compelling decrease in last-minute overtime.
SOLUTION — Workforce Management Suite
- TimeSimplicity for automated scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Before Workforce Management Suite implementation, team members continually contacted supervisors about shift changes, time card foul-ups, and PTO accruals. With Employee Self Service (ESS), employees clock in/out from their mobile device, manage their own time cards, submit time off requests, and check accruals without having to reach out to a supervisor. With the intuitiveness of PunchLogic, time card errors are no longer a significant problem.
When employees handle shift changes, all supervisors have to do is confirm them on the Virtual Trade Board. TimeSimplicity even alerts the employees affected when a shift change is approved! With job codes and employee groups, staff members with the appropriate skills are scheduled in the corresponding departments. This helps maintain excellent customer service for which Northwest is known.
No More Compliance Headaches
With customized overtime notifications, managers are notified when part-time employees are approaching full-time hours, and full-timers are approaching overtime. They don’t need to be consistently monitoring time cards to keep staff members working within the official hours. In the case of a DOL audit, reports can be created instantly from attendance data that was automatically captured and recorded.
Northwest Outfitters is benefitting from reduced labor outlays, improved scheduling, automated compliance tools, and staff members who are much happier with their jobs.
TriCore offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and company.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our TriCore ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.